Frederick Williams Farmer (Rick)
2075
Sunnyside Lane, Sarasota, FL 34239 (941) 957-0176
www.frederickfarmer.com
Technical
Summary:
Senior
Telecommunications/Network Analyst specializing in converged data & voice
networks. Combined with 6 years of corporate training and teaching on the
Community College and Vocational level, I offer:
-- 10 years experience in a service/support environment
with client-server applications
-- SNMP monitoring to
integrate specific performance objectives with service level agreements
-- CISCO Scripting Experience
-- ACD/PBX Peripheral Gateway configuration experience on
a variety of platforms
-- 5 years experience in a service/technical delivery role
for global network operations
-- Familiarity with most current Telecom protocols and
network security issues
-- Excellent written and verbal presentation skills
-- Immediate response orientation for monitoring and
resolving infrastructure failures
-- Excellent technical documentation and technical writing
skills
-- Working knowledge of telephone transmission facilities
and provisioning.
Certifications/Specialized
Training
2008: TeleVantage Call
Center, Vertical University, Cambridge, MA
2007: WAVE, Vertical
University, Sarasota, FL
2006: Instant Office,
Vertical University, Santa Clara, CA
2005: MP-5000: Voice Over
Internet Protocol (VOIP), Sarasota, FL
2003: Cisco Network
Academy CISCO CCNA Certified Instructor CCNA-1
2003: Microsoft Certified
Professional (MCP) 2003 (Microsoft ID #1588328)
2002: IBM Netvista
vendor certification
2002: Compaq Proliant
vendor certification
2001: Cisco Network
Academy, Fundamentals of UNIX
2001: Florida Teacher
Certificate, Florida Department of Education, Certificate*: 9901690
2000: 16 Credits towards
Masters Degree, Vocational Education, USF
2000: A+ Comptia,
Certification
1999: MCSE, Keiser
College, Sarasota, FL
1999: Advanced
Certification in Scalar Tape Back up, Computer Associates
1994: Certificate of
Training: Technical Service Training for Iris, Scitex, Boston, MA
1994: Certificate of
Training: Advanced Corel Draw, Electronic Directions, NY, NY
1986: B.A. Degree, Friends
World College, Huntington, NY, (Honors College for Long Island University)
1984: Legislative Research
Methodology, Library of Congress, Washington, D.C
Professional Experience:
7/2004 6/2008: Senior Technical Support Engineer, Vertical Communications, Sarasota, FL. Provide
technical support and engineering on network infrastructure systems that
integrate voice over Internet protocol (VOIP) and data systems using Cisco
Routers and Microsoft Servers and other products that we produce.
2003 - 2008: Adjunct Professor, Manatee Community
College, Bradenton, FL
Teach Cisco CCNA-1 & Fundamentals of Linux.
5/2001 8/2003: Computer Networking Instructor,
Manatee Technical Institute,
Teach A+ Computer Certification, Network + Certification,
11/2000 5/2001: Network Analyst, ClinNet
Solutions, LLC, 2001
Sarasota, FL,
Provide support and
project management for a distributed network with a Data Center & a Call
Center in Sarasota and in Kansas City, MI. Responsibilities included supporting
customized software, maintaining a medical forms processing system over a TCP/IP
WAN/LAN. Supported databases, IIS Web Servers, and an IP Telephone
System. Maintain HIPPA compliant standards. Provide telephone bill
reconciliation.
6/97 11/2000: Data Center Technologist, Arthur
Andersen
100 Arthur Andersen Blvd., Sarasota, FL, 34236, (312)
580-0033
Provide for the operational requirements of a
Worldwide-distributed network of over 400 Compaq Proliant Servers, SUN HP Overn
View and the Windows Operating Systems; SQL, IIS, Terminal Services and
Netware. It was a team environment. Duties consist of working with a Global
Technology Organization team that provided 24 x 7 proactive monitoring with
an immediate response orientation in the Data Center and branch offices.
Responsibilities include equipment procurement and deployment of computers and
network infrastructure hardware and connectivity. We developed monitoring
servers to view hardware and TCP/IP connectivity on various network segments.
Provide data backup and restoration services utilizing ADIC Scalar Technology.
Ensured business continuity plans by providing a proactive approach to
maintaining maximum up-time in a data center environment. That was done in the
context of hurricanes and a data center based in the lightening capital of
Sarasota. Enforcing add-move-change processes between business groups,
developers and customers. Most important we provided connectivity on UNIX
payroll system and provided infrastructure support for 28,000 desktops
worldwide including backups.
--
Document and report infrastructure problems
-- Provide statistical historical trending useful to senior and middle
management in understanding down time
5/95 6/97: Field Engineer, Aysis/Xerox,
Tampa, FL.
Responsible for Software and Hardware deployments at
SunTrust Banks. Provide field Service warranty work for Compaq and IBM servers
that require my unique IBM certifications. Provided field service support on
wide area networks and token ring support.
5/93 5/95: Systems Administrator/Desktop
Specialist, Typogram, New York, NY Manage production for twenty-four hour
service bureau, 27 workstations, twelve output devices and two communication
servers. Maintained on-site service department, graphic imaging services, and
provided retail technical support.
6/89 5/93: Production Manager/City Editor,
The Bulletin, Sarasota, FL
Work closely with editorial and advertising department to
produce, design and typeset weekly newspaper (Advanced Desktop Publishing).
Managed Editorial content and City Desk. Success factor: Migrating from
traditional prepress and typesetting to digital network systems that involved
Adobe products for art and design production.
6/88 6/89: Legal Assistant, Law Offices of
Fisher, Wayland, Cooper & Leader, Washington, DC. Prepared and filed FCC applications
for cellular telephone franchises for large communications law firm. Required
attention to letter-perfect standards and FCC compliancy.